Concept2 Pty Ltd Privacy Policy

Concept2 Australia is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We will not pass on sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Concept2 Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Concept2 Australia only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Services include our customer support, where you may choose to submit information related to a problem, question or suggestion related to our Products or Services. Whether you contact us over email, through a web form, over social media, using live chat, by calling or speaking to one of our representatives directly, you will be asked to provide contact information, a description of your reason for contact us, along with documents, screenshots or other information that will help us take care of your issue. We may record and/or transcribe telephone calls for quality assurance and training purposes. Before any recording begins, we will inform you and obtain your consent, as required by applicable law. If you do not consent to the recording, you will have the option to decline or end the call. 

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Concept2. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out. SMS consent is not shared with third parties or affiliates for marketing purposes.