- Can I still use ErgData with a PM3 or PM4?
- The latest release of ErgData only supports connecting via Bluetooth, which means it is not available for the PM3 or PM4. If you row or ski on a machine with an older monitor, BoatCoach is an Android-only app that supports cabled connections.
- Can I change the data displayed on each screen?
- You can tap any shaded box to set the data displayed in that box. On the small, medium and large data screens, the central pane can be changed to be based on either pace, watts or calories. All other boxes can be set individually. ErgData will remember what you have chosen for each display, allowing you to customize each screen to suit you.
- Will Online Logbook workouts get added to my ErgData logbook?
- ErgData automatically syncs both ways with your Logbook, so any workouts that are added to your Logbook outside of ErgData will appear after syncing. On first syncing it will fetch your 50 most recent workouts and then sync fully going forward.
- My Logbook username and password do not seem to work, what do I do?
- Make sure you are entering the username and password correctly as ErgData is case sensitive. If you still can’t log in, you can get a reset password email sent to you from ErgData.
- Why are my workouts not being saved?
- If you have a USB flash drive inserted in the Performance Monitor while you are using ErgData, remove it, as this may prevent workouts from being saved to ErgData. If you disconnect ErgData from your Performance Monitor from the PM’s Connect screen, please make sure you wait a few seconds until the workout has shown up in ErgData, in order to make sure it has had time to fetch the final data.
If you are running old firmware, we recommend updating to the latest version. Future releases of ErgData will notify you if you are using old firmware and also allow you to update via the app.
If you need additional assistance, email info@concept2.com.
- Can I still set up workouts using the monitor?
- Yes. ErgData allows you to set up workouts quickly and easily. However, if you prefer to set them up on the monitor, you can still do so. ErgData will transition to the workout display once you start rowing/skiing/riding.
- How do I stop and save workouts such as Just Row or intervals?
- You can either end the piece by pressing the Menu button on the PM5, or you can press the "hamburger" menu in the top left on the ErgData workouts screen and choose one of the options there.
- Does this app work with adaptive voice for the blind?
- Yes, both the Android and iOS versions can have voice guidance enabled. We have worked with the American Council for the Blind to make the ErgData as accessible as possible.
- Is my phone compatible with the ErgData app?
- iPhones require iOS 13 or later.
Android phones require Android 10 or later. - How can I check the currently installed version of Ergdata?
- Go to Settings and scroll to the bottom to find your ErgData app version. If your smartphone is not set up to auto update, please periodically check the associated smartphone app store for any new updates available.
- What is Drive Length?
- The amount (distance) of chain or rope pulled out during the "drive time." The PM measures "drive" as the time when the flywheel is accelerating. Note: It is possible that the athlete may pull on the handle and not accelerate the flywheel due to no energy being put into it and therefore no effective effort. This portion of the handle pull is not measured.
- What is Drive Time?
- Drive time is measured by the amount of time the flywheel is accelerating. Note: It is possible that the athlete may pull on the handle and not accelerate the flywheel due to no energy being put into it and therefore no effective effort. This portion of the handle pull is not measured.
- What is Drive Speed?
- Drive speed is defined as the Drive Length / Drive Time.
- What is Stroke Count?
- Stroke count is the total number of strokes for this piece (or for the work portion of interval training).
- What is Drag Factor?
- Drag factor is a numerical value for the rate at which the flywheel is decelerating. This number changes with the volume of air that passes through the flywheel housing. Since higher damper settings allow more air into the flywheel housing, the flywheel decelerates more quickly, resulting in a higher drag factor value. See Damper Setting 101.
- What is Peak Force?
- Peak force is the highest force during the drive.
- What is Average Force?
- The average of the force during the drive.
- Can I access a verification code for a piece using ErgData?
- There is no need for a verification code as the piece is already considered verified, similar to pieces uploaded from the Concept2 Utility.
- Why was my BikeErg or Ergathlon piece not shown as verified in the Rankings?
- Make sure you confirm the calibration of the BikeErg whenever you are prompted. If you do not do this, your workout will appear as unverified.
Christmas / New Year Trading Schedule
Concept2 Australia will close for Christmas at 12pm on Monday December 23 and re-open on Monday January 6.
As we approach the festive season, please expect delays in the delivery network due to the increased demand in the lead-up to Christmas. Carriers are doing everything they can to meet your expectations, but we kindly ask for your patience and understanding during this busy time.
Concept2 Australia will close for Christmas at 12pm on Monday December 23 and re-open on Monday January 6.
As we approach the festive season, please expect delays in the delivery network due to the increased demand in the lead-up to Christmas. Carriers are doing everything they can to meet your expectations, but we kindly ask for your patience and understanding during this busy time.